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User unable to edit OWA signature
I have a user that when she tries to edit her OWA signature, it is greyed out and shows that it is loading simply won't permit her to add a signature. She tin can add together one via the mobile app or desktop app but not OWA. When making a settings modify and then trying to salve, it says:
Couldn't relieve your signature
If the problem continues, please remove any images and try once more.
She used to have a signature set and information technology never included any images. Additionally, when trying the edit the signature through https://outlook.office365.com/ecp/ it gives her the following mistake:
mistake
The value '{"id":"AAMkADIyMTkzNDFjLTJlMjAtNGQ3NC1hMTk5LTc2YTFkOTQxNzk3NAAuAAAAAAA3dABzXGDtS724sFIuV7HeAQAukTveU/f5R4wM3n+PEsjnAAAAAAEpAAA=","type":0}' is already nowadays in the drove.
Any help would be appreciated.
Eric (and others) FYI, I opened a support instance, had an MS tech remote in and I showed him the troubles. He was working on it with another MS tech for about twenty-thirty minutes and then said they'd have to keep working on it to find a resolution. I heard dorsum the next day saying they were still working on information technology. That was 2 days agone. At this time, they are "nevertheless working on it" and my users is even so struggling. I'yard thinking nearly deleting the user'south O365 account and then rebuilding information technology, only that is not an easy chore.
The user reported that this morning, everything is now working fine in OWA. I'm not sure what the "fix" was, just we're resolved for correct now. How well-nigh you Eric?
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It is now working for me as well.
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That is an result that has already been solved. See EX252201 in the Service Health History in the Microsoft 365 Admin Portal.
If you are nevertheless experiencing this upshot, utilize the Admin portal to report it so they can bank check whether the set has been applied successfully to your tenant users.
Hi @Eric-1004 ,
Simply one user have this issue or all users take this consequence?
If y'all articulate the signature and click save, volition the same fault appear?
Has the user or administrator changed the any settings of mailbox before this issue occurred?
ane.Please effort to using some other browser to login the mailbox and edit signature.
2.Please check the Outlook Web App policies in the permissions in Commutation admin center.
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Simply one user is experiencing this result to my knowledge. The signature is blank and when I try adding anything and clicking save the error appears. If I click save with the signature blank, the fault as well appears. No changes take been fabricated. The user came in one day and her signature was removed and she wasn't able to re-add 1. I have tried multiple browsers, all with the same outcome. She has the signature box checked in exchange.
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Hullo @Eric-1004 ,
Aye, according to the EX252201 case, the microsoft already gear up the "Users on Outlook on the web were noticing that signatures in e-mail letters weren't showing up every bit expected." effect, but it not mention that the outcome that the reply or forwarding of the mail service will disappear.
Does your iisue simply announced in OWA? Or after disappearing in OWA, information technology tin can't be viewed in the Outlook customer on the PC?
Has this user made any changes before?
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I also am having this problem (with a couple additional troubles) with simply one user. About two weeks agone she reported that she couldn't sign into an unrelated website, cleared her chrome cache and cookies and now her OWA is all kinds of weird. She can't make any changes to her OWA signature similar what Eric reported. We tin can't turn it on/off, and if you effort and make whatever changes nosotros get the same "couldn't save your signature" error. We can make changes in Outlook app on her computer, but she hates it and this is a VIP so we have to make sure she'southward happy.
In addition to this signature issue, if she tries to reply or FWD an email, the reading pane or the intermission out window volition not show any of the original content or if there are attachments. She tin answer and fwd the e-mail and information technology will go through successfully, but if she wants to edit the prior email content, she can't considering it merely merely doesn't show in the email window. Again, Outlook app works fine. I've tried this user'south OWA from multiple systems (mac and PC, and multiple browsers) and the problem follows just this one user account.
I thought that possibly something in her signature might exist the culprit and wasn't assuasive original email content to prove when she was trying to reply/fwd an e-mail. I actually created an Exchange Admin policy disabling her power to take a signature in OWA, merely all remains the same on her cease in OWA.
My user is besides experiencing the issue with the content from the previous email chain missing now that I went back and checked with her. Is this something that is supposed to be fixed with EX252201?
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Ok, just got off the phone with MS support and they seem as perplexed as we are. We did a remote session, I showed them the troubles and they are going to work on it and get back to me in hopefully 24 hours. Nosotros shall see and I'll be sure to follow upward.
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Thank you. I capeesh the help.
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I looked through the service advisory like Robert talked about and the signature issue was "resolved" on 4/28. It also doesn't say annihilation about the reply/fwd content missing similar we're experiencing. I've opened a support ticket with MS and am supposed to get a remember presently. I'll let you know if anything happens.
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Hi @VHSupport-9669 ,
Thank you very much for the information. I believe that the data y'all provide tin can help more community users who encounter the same problem.
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Source: https://docs.microsoft.com/answers/questions/378886/user-unable-to-edit-owa-signature.html
Howdy @Eric-1004,
Please kindly sympathise hither we mainly focus on general upshot on Outlook desktop client, considering your upshot may exist more related to commutation, in lodge to resolve information technology improve, I removed Outlook tag and added substitution tag, thanks for your understanding and hope your consequence would exist resolved before long :)
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